Fin by Intercom

Fin is a next-generation AI customer support bot developed by the customer service giant Intercom, specifically designed to dramatically reduce overwhelming support ticket volume by providing accurate, instant answers to users. Fin works by deeply ingesting your company’s existing knowledge base, public support articles, internal Zendesk or Intercom documentation, and product FAQs. When a customer asks a question via chat, Fin utilizes advanced large language models to synthesize a conversational, highly accurate response.