Tidio

Tidio is a comprehensive customer communication platform that brilliantly bridges the gap between traditional human-led live chat functionality and advanced, automated AI capabilities. It is highly popular among small to medium-sized e-commerce businesses running on platforms like Shopify or WooCommerce. Its flagship AI feature, an AI bot named Lyro, is a conversational agent designed to engage website visitors naturally, answer frequently asked questions regarding shipping policies or return windows, and proactively recommend products based on user behavior to actively drive sales.